Returns & Exchanges

At O'Neill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed merchandise. If your gear doesn't fit or meet your expectations, our easy online portal ensures a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your reason for return and download the prepaid shipping label provided by our system to ensure tracked delivery.

• 3.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, securely seal the box, and affix the return shipping label to the outside.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.